Experience
During my college days, I worked at the helpdesk of my school’s IT department. I resolved technical issues for college staff and students over the phone, through remote desktop, and via face-to-face interactions. I also managed Active Directory user accounts for password resets and door swipe permissions. As a member of the helpdesk team, I collaborated with the broader IT team to prioritize tasks in the ticket system for efficient problem resolution. Additionally, I enhanced team productivity by creating and refining knowledge base documentation.
In my role as a Software Engineer at The SpaceLab, I designed and implemented a scalable PostgreSQL database and GraphQL API for efficient, real-time data retrieval and management, supporting front-end application requirements.
I also set up and maintained the backend team’s CI/CD pipeline using Git, EC2, and Lambda, automating testing and deployment across production, staging, and development environments to streamline the deployment process.
During lulls between sprints, I performed regular server maintenance tasks, including database tuning, log management, and resource monitoring, to ensure optimal performance and minimal service disruptions. I implemented an incremental backup system on AWS RDS, automating regular snapshots to optimize storage usage and enable quick recovery. Lastly, I conducted security audits on user roles and permissions to ensure compliance and protect sensitive data from unauthorized access.
Credentials
It turns out, what you learn in college isn’t enough to land you a job. Here are the credentials I have acquired or plan to acquire soon.
